Last updated: 24.1.2026
These Terms and Conditions (“Terms”) govern the use of the website www.j-dorien.com and all purchases made from J’Dorien, operated by INTERSTAT d.o.o. (“we”, “us”, “our”).
By accessing the website or placing an order, you confirm that you have read, understood, and agreed to these Terms.
1. Seller Information
Company: INTERSTAT d.o.o.
Registered address:
Ulica škofa Maksimilijana Držečnika 6
2000 Maribor, Slovenia
VAT status: Not a VAT payer
VAT ID: SI91821703
Company ID: 3275957000
Warehouse:
Interstat d.o.o.
Pobrežje 118
2284 Videm pri Ptuju
Slovenia
Brand: J’Dorien
Website: www.j-dorien.com
2. Scope of Application
These Terms apply to all customers purchasing or initiating checkout via the website, regardless of country of residence. We ship primarily within the European Union.
3. Products & Presentation
We sell activewear, clothing, and accessories (including but not limited to caps and bags).
All product descriptions, images, videos, and other content are provided for informational and illustrative purposes only. Minor differences between the displayed product and the delivered product do not constitute a defect.
4. AI-generated content & visual disclamer
Some content on this website, including product images, visuals, descriptions, and marketing materials, may be partially or fully generated or enhanced using artificial intelligence (AI).
As a result, customers explicitly acknowledge and accept that:
-
Images are illustrative, not exact representations
-
Details such as stitching, seams, construction, patterns, proportions, or finishing may differ
(e.g. multiple seams shown in images vs. fewer seams on the delivered product)
-
Colors may vary due to lighting conditions, screen settings, photography limitations, or AI generation
Such differences are considered normal and acceptable variations and do NOT qualify as defects, non-conformity, or grounds for complaints, refunds, or returns.
By placing an order, the customer waives any claim based solely on visual or AI-generated differences.
5. Prices, VAT & Payments
All prices are displayed in CZK.
VAT / Tax Information
INTERSTAT d.o.o. is not registered for VAT under Slovenian law (nezavezanec za DDV).
Accordingly:
-
VAT is not charged
-
Prices shown are final
-
No VAT can be reclaimed
Payment methods available at checkout must be used. Orders are processed only after successful payment.
6. Shipping & Delivery
-
Orders are shipped from Slovenia via GLS
-
Estimated delivery time: 1–3 business days to slovenia, 2-3 to Czeck and 3-5 to other EU countries – check delievry updates under products.
(this is an estimate only and not guaranteed)
-
Customers receive email and SMS notifications directly from GLS
Delivery Disclaimer
We are not responsible for:
Delivery delays do not entitle the customer to a refund.
7. Right of Withdrawal (14 Days)
In accordance with EU consumer law, customers have the right to withdraw from the purchase within 14 days after delivery, including change-of-mind returns.
8. STRICT RETURN & REFUND PROCEDURE (MANDATORY)
To request a return or refund, ALL of the following conditions must be met:
-
The customer must contact us by email within 14 days of delivery
-
The customer must provide clear photos showing the product condition or issue
-
The customer must wait for written confirmation and approval from us before sending the item
IMPORTANT RULES
-
Returns sent without prior written approval will NOT be accepted
-
Unauthorized returns will not be refunded
-
Items sent without approval may be lost
-
If the customer requests the item back, they must pay shipping again
-
We do not process any refunds without pre-approval
By ordering, the customer agrees to this procedure.
9. Refund Conditions
-
Refunds are issued only after approval and inspection
-
Return shipping costs are always paid by the customer
-
Refunds are made to the original payment method
-
Original shipping costs are non-refundable unless required by law
10. Abuse of Returns & Order Refusal
If a customer repeatedly orders and requests refunds, we reserve the right to:
This decision is at our sole discretion.
11. No Age Restriction
There is no minimum age requirement to place an order on this website.
12. Limitation of Liability
To the maximum extent permitted by law, we are not liable for:
Our liability is strictly limited to the value of the purchased product.
13. Intellectual Property
All website content (texts, images, designs, branding) is the property of INTERSTAT d.o.o.
Unauthorized use, copying, or distribution is prohibited.
14. Governing Law & Jurisdiction
These Terms are governed by Slovenian law and applicable EU legislation.
Any disputes shall fall under the jurisdiction of the competent courts in Slovenia.
15. Customer communications
By creating an account, entering your contact details, or initiating a checkout on our website, you agree that we may use the information you provide (such as your email address or phone number) to contact you regarding your activity on our store.
This may include communications related to your order, incomplete or abandoned checkouts, customer support inquiries, and follow-up messages regarding your shopping experience, such as service-related questions or requests for feedback.
We will not use your personal information for unrelated marketing communications without your explicit consent. All personal data is processed in accordance with our Privacy Policy.
16. Final Provisions
If any provision of these Terms is deemed invalid, the remaining provisions remain in full force.
